Return & Exchange Policy

At Kajal, we strive to provide high-quality fabrics and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy as outlined below.

1. Eligibility for Returns & Exchanges

• Returns or exchanges must be requested within 2 days of delivery.
• The fabric must be unused, unwashed, uncut, and in its original condition with all packaging intact.
• Custom-cut fabrics, discounted, or clearance items are non-returnable and non-exchangeable.
• Any damaged or defective items must be reported within 48 hours of delivery with supporting images.

2. How to Initiate a Return or Exchange

• Email us at kajalfabrics99@gmail.com or call or what`s app on 8975762995 with your order details.
• Provide a clear image of the product (if defective or incorrect).
• Once approved, you will receive return instructions.

3. Return Shipping & Refund Process

• Customers are responsible for return shipping costs unless the item received is incorrect or defective.
• Once we receive and inspect the returned item, refunds will be processed within 10 working days to the original payment method.
• Shipping charges are non-refundable.

4. Exchanges

• If you wish to exchange an item for another, please mention the desired replacement when requesting an exchange.
• Exchanges are subject to product availability. If the item is unavailable, a refund or store credit will be issued.

5. Non-Returnable Items

• Cut fabrics, custom orders, and sale items are final sale.
• Items damaged due to misuse or improper handling are not eligible for returns.

We appreciate your understanding and support. If you have any questions, feel free to reach out to our customer service team at kajalfabrics99@gmail.com.

Happy Shopping!
Kajal Team